VW service employee checks a service checklist in front of a red VW with open bonnet

Volkswagen provides information – simply and quickly: our customer information

Important customer information

Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.

VW service employee checks a checklist in front of a red Volkswagen with diesel engine with an open luggage compartment

Latest news on the diesel issue

What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN).

VW service employee checks a car with natural gas drive in a workshop

Information on current natural gas recall campaigns

This page contains everything you need to know about the natural gas recall campaigns. You can also learn how to check if your vehicle is affected using your vehicle identification number (VIN).

A stack of printed certificates of conformity and lists of ingredients

Certificates of conformity and lists of ingredients

When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. You can view the certificates of conformity and the contents of our care products here.

Some scrapped VW cars at a scrap yard, ready to be recycled


Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

Owner’s manual

Digital and always on hand

There’s no need to remember the ins-and-outs of every function, every warning lamp and every component of your Volkswagen. Your owner’s manual will take care of that for you – also available online in a digital format.


Repair know-how for your workshop

Our electronic repairs and workshop information system (erWin) will provide you with precisely the right knowledge you need for your work – from a workshop manual to a self-study programme. With access available for one hour, one day or for a flat-rate fee.

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End-of-Life Vehicle Service

Simple and free of charge

What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions.

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